Order Processing & CRM Manager
Dawna Colbert is an Order Processing & CRM Manager at Technology Concepts Group, International, LLC. Her responsibilities include confirming purchase orders; creating and managing invoices for customers and vendors; SAP interface; as well as external communications; customer relationship management; managing social media outlets and blogging.
Dawna is a skilled SAP super user with more than 10 years of experience in materials management, inventory management, and sales and distribution. In her previous position, she successfully managed an end-to-end repair and returns operation that satisfied in-warranty obligations, as well as helped generate revenue for out-of-warranty repairs. She also streamlined a process that reduced the purchase order processing time by two hours and assisted in system integration testing for a new SAP system.
She possesses excellent working SAP knowledge and is proficient in developing customer escalation paths utilizing systems. Dawna has achieved improved customer support metrics that align with workforce strategies and business objectives and worked with multiple trans-national organizations.
Dawna has an Associate’s Degree in Liberal Arts from Brookdale Community College along with numerous professional development courses specifically focused on supply chain management and purchasing management.
Away from work she volunteers at the Ronald McDonald House in New Brunswick, NJ, as well as a volunteer house parent. A highly athletic individual, Dawna is also an avid runner, cyclist and personal fitness trainer.